Privacy Policy for Highblossom (Pty) Ltd

Effective Date: June 2, 2026

Highblossom (Pty) Ltd ("we," "us," or "our") operates the web platform accessible via highblossom-pty-ltd-main-rrpi1d.free.laravel.cloud (the "Site"). We are committed to protecting and respecting your privacy in accordance with the laws of Botswana, specifically the Data Protection Act (DPA), 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site or use our automotive services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Data Controller

For the purposes of the Data Protection Act (2018), the data controller is:

Highblossom (Pty) Ltd
Gaborone, Botswana
Email: highblossom@gmail.com

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, surname, and vehicle details (such as make, model, or registration number) when you request automotive glass services.
  • Contact Data: Email address, physical/delivery address, and telephone number.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform used to access our Site.
  • Usage Data: Information about how you use our website, products, and services.

3. Legal Basis for Processing

Under the Botswana DPA 2018, we will only process your personal data when we have a lawful basis to do so. This includes:

  • Consent: Where you have given clear and unambiguous consent for us to process your data for a specific purpose (e.g., submitting an inquiry form).
  • Performance of a Contract: Where processing is necessary to fulfill our service obligations to you (e.g., scheduling or completing an automotive glass service).
  • Legal Obligation: Where processing is necessary for compliance with local legal or regulatory obligations in Botswana.

4. How We Use Your Data

We use the information we collect to:

  • Provide, operate, and maintain our web platform and automotive services.
  • Process service bookings, generate invoices, and communicate with you regarding your requests.
  • Improve and optimize our website experience.
  • Detect, prevent, and address technical issues or unauthorized security incidents.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Because our platform is deployed on cloud infrastructure, data transmission over the internet is safeguarded using secure protocols (HTTPS/SSL). However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cross-Border Data Transfers

Our website is hosted on Laravel Cloud infrastructure, which utilizes global data centers located outside the borders of Botswana.

By using our Site and providing your personal data, you acknowledge and agree that your data may be transferred to, stored, and processed in countries outside of Botswana. In accordance with Section 48 of the Data Protection Act 2018, we ensure that external cloud hosting providers maintain data security standards that offer an adequate level of protection equivalent to Botswana’s laws.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements under Botswana law.

8. Your Legal Rights

Under the Botswana Data Protection Act 2018, you possess the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data under certain conditions.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing or on grounds relating to your particular situation.
  • Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us directly at highblossom@gmail.com.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or statutory requirements in Botswana. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact and Complaints

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:

Email: highblossom@gmail.com

If you feel your data rights have been infringed and we have not resolved your concern adequately, you have the right to lodge a complaint with the Information Regulator under the Ministry of Communications, Knowledge and Technology in Botswana.